ERP solution is the roadmap to “Better Business Processes”. It stands for "Enterprise Resource Planning". It originally refers to how a large organization plans to use organizational wide resources. The ERP systems are extremely comprehensive and are used in almost any type of organization - large or small.

ERP systems are extraordinary wide in scope. They are a totally integrated system that gives the ability to streamline different processes and workflows, to easily share data across various departments in an organization, to improve efficiency and productivity levels, enhance better tracking and forecasting, lower costs and improve customer service.

DMS managed to achieve these goals through its unique products Industrial Management Information System (IDMS), CRM, and Retail.

INDUSTRIAL MANAGEMENT INFORMATION SYSTEM [IDMIS]

IDMS is a powerful, comprehensive ERP solution based on a business process rather than departmental boundaries. It is a fully integrated solution helps the user to plan, schedule, sequence, execute and monitor all his manufacturing processes. The solution is supported with performance management and decision support systems which help the user to achieve higher profits. It is based on an in-depth knowledge of the industrial processes that drive business so the user can work better, take more informed strategic decisions, eliminate costs as he goes forward towards higher profits and gets closer to his customers.

In the modern industrial setting, the ability to regulate capital expenditures and eliminate any unnecessary ones while simultaneously maximizing production output and efficiency is ultimately the key to a factory's success. Today after managing to become the largest software house in the Middle East, DMS proudly provides the market with its object oriented techniques that support total solutions for enterprises where financial, planning, production and distribution are the top management and operational requirements.

IDMS is a graphical user interface, Multi-lingual, Multi- level security, Multi user, Multi currency and Multi enterprises system that is highly distinguished for being flexible enough to suite a wide range of organizations and fit any size of business. It provides SQL data access and facilitates the process of data import/export to Microsoft office products.

IDMS Fully Integrated Applications

Sales Management

A focus on managing the whole relationship between the organization and the customer to find, obtain and retain customers. It includes:

Customer Relationship Management (CRM) Customer Order Web Order Entry

Procurement Management

Keeping track of vendor payments and paying bills on time before credit collection agencies call is a major source of tension. It includes:

Inventory Management Purchasing Accounts Payable

Production

Helps in adapting the Most Efficient Method of Manufacturing and drive Continuous Process Improvement towards achieving the organization’s mission. It includes:

Production Setup (Bill Of Material) Shop Order Capacity and Planning Production Costing Production Quality Production Quotation

Finance

Financial modules enable you to efficiently manage and optimize your business operations across multiple companies, divisions and sites throughout your supply chain. It includes:

General Ledger Accounts Receivables Bank Management Cashier Budget Management Cash Flow Management

Human Resource Management

Helps in storing a huge amount of information about your employees and make this information available for authorized entities within your organization. It includes:

Personnel Recruitment Payroll Time Attendance Housing

Distribution & POS

Empowers you to mange interactions throughout the customer life cycle. This integrated set of distribution part helps you to mange relationships with existing customers to anticipate their needs and efficiently address their demands. It includes:

Distribution Retail Management

Asset Management

A set of business practices that join financial, contractual and inventory functions to support life cycle management and strategic decision making. It includes:

Fixed assets Preventive Maintenance

Decision Support

A specific class of computerized information system that supports business and organizational decision-making activities. A properly-designed DSS is an interactive software-based system intended to help decision makers compile useful information from raw data, documents, personal knowledge, and/or business models to identify and solve problems and make decisions. It includes:

Management Information System (MIS) Executive Information System (EIS)

RETAIL MANAGEMENT

DMS Retail Management is a powerful program providing POS systems which help retailers around the world run more profitably, with greater returns on their technology investments. Widely known for its impressive scalability and adaptability, Retail's application suite consists of POS and Store Operations, Merchandising, Payment Solutions, Planning and Business Intelligence.

Unlike entry-level POS systems, which claim to be scalable for growth, DMS Retail Management is a massively robust and serious solution in an affordable package. It is the long-term, professional grade system for small to mid-size and international retailers who need their POS systems to be affordable, highly configurable and easy to use. Unlike entry-level POS systems, which claim to be scalable for growth, DMS Retail Management is a massively robust and serious solution in an affordable package. It is the long-term, professional grade system for small to mid-size and international retailers who need their POS systems to be affordable, highly configurable and easy to use. Retail Management allows managing stock by quantity and value as well as various selling processes and goods’ transfer. It provides concise and accurate information in both summarized and detailed forms for the control and planning of goods, purchased inventory, invoicing, promotions, pricing policies, sales orders… etc.

Retail management is developed to give the top management information of the current status of the POS on various levels. It is a unique application that provides the tools and information necessary to effectively manage the business in a fast and easy way.

Retail Management is also a fully integrated system; one entry automatically updates all files related to the item on hand which results in improved accuracy, as well as substantial time saving.

CUSTOMER RELATIONSHIP MANAGEMENT [CRM]

When it comes to Customer Relation Management (CRM), communication is the key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs “What’s more comfortable than a look and feel you already Know?”.

CRM is essentially a focus on managing the whole relationship between the organization and the customer to find, obtain and retain customers. It is an important part which empowers the user to manage interactions throughout the customer's life cycle.

This integrated set of distribution part helps the user to mange relationships with existing customers to anticipate their needs and efficiently address their demands.

CRM typically includes sales force automation, call management, competitor information and self service.

Now it’s easy to know all your CRM information, all the time. Whether you're using DMS-CRM software through a web browser, connected to it locally on your network, or when you're out of the office, you’ll always have the most up-to-date information available.

And because DMS-CRM software works exactly the way you work, you’ll be more productive and effective. It's a CRM solution that coordinates all your company’s departments, so they easily share information with each other, better than anyone else.

DMS-CRM is the best way for enterprises to enable their marketing departments to identify and target their best customers, manage marketing campaigns and generate quality leads for the sales team. It also helps in improving telesales, account, and sales management by optimizing information shared by multiple employees, and streamlining existing processes.

DMS-CRM also provides the formation of individualized relationships with customers, with the aim of improving customer satisfaction and maximizing profits; identifying the most profitable customers and providing them with the highest level of service.

It is worth to mention that DMS-CRM provides employees with the information and processes necessary to know their customers, understand and identify customer needs and effectively build relationships between the company, its customer base, and distribution partners.